Terms and Conditions of Use

Our personal data protection policy helps establish a relationship of trust between you and our services, to offer you a positive experience, in a completely transparent manner.

Thanks to this policy, we will be able to take your requirements into account and meet your expectations.

To respect your trust, Mahozen guarantees the primary respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your Data").

For complete transparency with you, to ensure secure use of our website mahozen.com in all its available versions and related applications (hereinafter the "mahozen.com Site"), we provide information on how we process your data, so that our services are always in line with respecting your rights. In this way, we ensure the security, confidentiality, and non-alteration of your privacy and your data across all our platforms.

Our policy and we ourselves guarantee that all necessary precautions for the protection of all your data and against its disclosure, loss, or alteration are taken. This is why we provide you with all the elements to easily understand how we process your data. This data will only be kept for the time necessary for determined management and processing. You will, of course, be able to access and modify your data at any time, as they will be available in your personal spaces on the mahozen.com website.

To this end, we strive to take all necessary measures to comply with applicable data protection law.

Thus, the undersigned mahozen.com undertakes through this personal data protection policy to respect the essential principles of the general European regulation and French law regarding personal data protection, by providing you with information concerning the existence and modalities of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period of collected data (paragraph 5) and security measures (paragraph 9).

 

●      WHO ARE YOU?

When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a mahozen.com customer, if you have placed an order on the mahozen.com site, a mahozen.com customer if you have created a customer account but have not ordered any products or services, or if you have browsed the mahozen.com site as a visitor without having created a customer account or placed an order.

 

●      FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected if you visit the mahozen.com website using cookies, if you create a customer account on the mahozen.com website, if you order one of our products or services, or if you have agreed to be a member of our newsletters (SMS, emails).

Your personal data helps us streamline your browsing on the mahozen.com website, as well as offer you a more personalized experience. We can thus best process your orders, provide payment in installments, prevent fraud, make necessary refunds, and manage your customer reviews.

 

3.2.  Your browsing on the mahozen.com Site

To allow you to browse the mahozen.com site, we process your data with your consent as the legal basis.

 

3.3. Processing your orders

To manage and process your orders, we use your data.

The use we make of it serves to manage mediation, customer relations (and those through social networks), our after-sales service and distance selling, our actions relating to marketing management and commercial prospecting for the mahozen.com site, as well as for the management, deliveries and transportation of orders.

The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.

The legal obligation of mahozen.com is the legal basis for processing, concerning the management of product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing marketing and commercial prospecting actions. Your consent is the basis for the implementation of "flash" payment.

 

3.4. Payment in installments

For orders eligible for installment payments and for certain customers, your data is processed to enable us to offer you this type of payment. The application of the contract between both parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.

 

3.4.1 Klarna

To offer you Klarna's payment options, we may need to transmit your personal data, including your contact information and order details, to Klarna so that Klarna can assess whether you meet the requirements and tailor these options to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.

 

3.5. Customer reviews

To enable you to share your reviews with our customers and visitors and to allow you to leave your review on the mahozen.com site, we use your data based on your consent or legitimate interest.

 

3.6. Payment recovery and fraud prevention

To enable payment recovery and fraud prevention, we use your data.

Thanks to this, we can also guarantee payment security.

The execution of this contract between the two parties and the legitimate interest of mahozen.com, as data controller, are the legal bases for this processing.

 

3.7. Operations for managing mahozen.com's advertising network

Mahozen.com's advertising network operations are managed using your data.

This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing opposition to telephone solicitation, solicitations, the establishment of our contests and lotteries or any other promotional operation except online gambling.

The legal bases for the aforementioned points are user consent or mahozen.com's legitimate interest.

 

●      WHERE DOES YOUR DATA GO?

Your data is transmitted to several internal mahozen.com services.

It is not sent to third parties, except in the situations specified below:

To process your orders, your personal data may be transmitted to several service providers whose specializations include banking transactions, customer relations, after-sales service, delivery, IT development, site management, and the provision of guarantees or insurance.

For installment payments, your data may be shared with providers such as payment and transaction centers (banks, etc.), or call centers for business process management or customer experience, or, for customer reviews, with a customer review collection and processing manager.

Mahozen.com's advertising network is managed, thanks to your data, by the network's clients and advertisers.

 

●      DATA RETENTION

The data collected by mahozen.com is kept only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.

We retain certain data collected by mahozen.com for a certain period.

In current archives for prospects, for 3 years from the last customer contact (they are therefore accessible by mahozen.com services). We do not perform intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable prescription rules).

Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.

Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for banking data.

Cookies and their use and duration are detailed in paragraph 7 of our policy.

 

●      EXERCISE OF YOUR RIGHTS

6.1. You have the right to request access, modification, and rectification of your Data.

 

6.2. You have the right to request the restriction of the processing of your Data.

Important clarification: for this, you must dispute the accuracy of your personal data during the time necessary for us to verify their conformity. Or, in the event that you believe that our use of your personal data is unlawful and you request a restriction of their use rather than erasure. We no longer need to use your data for the purposes stated in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object during the time required for verification to determine whether the legitimate grounds we pursue override yours.

 

6.3. You have the right to request the deletion of your Data.

If you request the deletion of your personal data, mahozen.com will still have the option to keep them in an intermediate archival format for the time necessary to fulfill its legal, accounting, and tax obligations.

 

6.4. You have the right to object to processing carried out for commercial prospecting purposes.

In the case of prospecting by email, you have the right to request modification or unsubscription from newsletters by clicking on the "unsubscribe" hyperlink available in all newsletters, or by navigating directly to the contact page of the mahozen.com website.

In the case of prospecting by SMS, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by navigating to the contact page of the mahozen.com website.

 

6.5. You have the right to issue post-mortem directives concerning the storage, deletion, and communication of your personal data.

In the absence of such directives, your successors and heirs may contact mahozen.com to access how this data is used and to enable the "organization and settlement of the deceased's estate" and/or to close the account on the website and/or request the cessation of the processing of personal data.

You can also request that your data not be communicated to a third party in the event of death.

 

6.6. You have the right to request your right to data portability.

 

6.7. You have the right to withdraw your consent regarding the processing carried out on this legal basis.

Important clarification: If you decide to withdraw your consent, this will not affect the lawfulness of processing carried out before your withdrawal of consent.

 

6.8. You have the right, at any time, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).

To exercise your rights, please send your claim (accompanied by your email, first name, last name, copy of your ID, and postal address) to the mahozen.com data protection delegation by email to contact@nomdedomaine.com and/or by post to mahozen.com.

We will send you a response within a maximum of one (1) month from the date of receipt of the claim.

 

●      COOKIES

7.1. What is a cookie?

When you browse a website like mahozen.com, it may, depending on your choice, insert a text file onto your device (computer, phone, or tablet) via your browser.

This text file is called a COOKIE. This cookie then allows the website, such as mahozen.com, during the prescribed period of validity or registration of the cookie, to identify your device when you make another visit.

Only the issuer of a cookie can read or modify the information contained in that cookie.

 

7.2. What are cookies used for on mahozen.com?

Different types of cookies can be categorized. Some are issued directly by mahozen.com and its service providers, but some sometimes come from third-party companies.

 

7.2.1. Cookies issued by mahozen.com and its service providers

There are several categories of cookies that may be present on your device when you browse our website:

 

7.2.1.1. "Essential" Cookies

To access our site, "essential" cookies are necessary; for example, they are used to place an order.

If they were not present, you might experience navigation problems on the site and be unable to place an order.

"Essential" cookies also allow mahozen.com to monitor its activity.

They can be placed on your device by mahozen.com or its service providers.

 

7.2.1.2. "Analytical and Personalization" Cookies

"Analytical and personalization" cookies are not mandatory, but they will facilitate your searches, optimize your experience with us, enable us to better target your expectations, adapt our offers, and maximize the organization of our site.

 

7.2.1.3. "Advertising" Cookies

Advertising cookies are displayed in the advertising sections of our site. The benefit for you is that your browsing time is better and optimized through the presentation of offers and advertisements relevant to you.

To do this, "advertising" cookies will target your expectations in real-time and offer you advertising content adapted to your desires and current interests, based on your recent browsing history on other sites.

This avoids presenting you with advertising content that is not relevant to you. At the same time, mahozen.com would prefer to have its offers and advertisements presented to users who would be interested in them.

The advertising content offered may contain cookies issued by mahozen.com or its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.

 

7.2.2. Cookies issued by third-party companies

Third parties using cookies on our site use their own privacy policy for this purpose. These cookies are not necessary for the use of our site.

 

7.2.3. Cookies issued by third-party applications integrated into our site

When you browse our site, we may include third-party software applications to offer you the possibility to share content and/or your opinion from our site with other people, for example, when you click on "share" or "like" buttons from social networks.

These social networks can then identify you through these buttons even if you have not used them while browsing the site. They can do this if, during your last visit to the site, you were simultaneously logged in or active on your social network from your device. We have no control over their usage or the data they possess.

To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able, through these policies, to manage your settings according to your preferences on the user accounts of each social network you are registered with.

 

Privacy policy of the aforementioned social networks, click on the social network of your choice:

Facebook: https://fr-fr.facebook.com/privacy/explanation    

Twitter: https://twitter.com/fr/tos

Google +: https://policies.google.com/terms?hl=fr

 

Regarding our advertising network, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser originating the presented advertisement, third-party service providers of the advertiser...).

With these cookies and within their prescribed validity period, they can therefore display advertisements in the areas made available for third-party advertisements, record the number of contents they offer in our spaces, and determine the audience for these advertisements and the number of clicks; thanks to this, they can claim the amounts owed to them and establish their statistics. They can also determine that your device has previously visited another site containing one of their advertisements, and therefore target and customize their content if applicable.

 

7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).

Your browser software contains many options that you can adjust according to your preferences. Through this, you can then accept or reject cookies on your device.

However, if you choose to accept the storage of these cookies on your device, then, during your visits to sites or content with cookies present, these will be automatically stored on your device.

Depending on your preferences, you can choose to enable a reminder asking if you accept or refuse cookies before their potential storage, or refuse this cookie storage on your device each time.

However, it is important to emphasize that the choices you make during this setting may modify or alter your Internet browsing or your navigation on certain sites or services that require the use of these cookies (such as placing an order on our site, for example).

In the event that you prefer to refuse these cookies on your device or delete those already stored, we disclaim all responsibility for the consequences of the alteration of the functioning of our services, which would result from our services' inability to store or access the cookies that are necessary for their operation.

 

7.3.1. How to choose your options depending on your browser?

You have various options and choices available depending on your browser. To find out more, you can consult its help menu.

Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html

 

●      TRANSFERS OUTSIDE THE EUROPEAN UNION

Most of the time, your data is stored within the European Union.

However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not performed an assessment of the level of compliance.

In this case, we ensure that this data sharing complies with the relevant regulations and that your privacy and fundamental rights are guaranteed (for example, by using contractual clauses from the European Commission).

The data protection delegate can, upon your request, provide you with more information regarding data transfer.

 

●      SECURITY MEASURES

Thanks to the technical and organizational measures we take, we can guarantee a level of security consistent with the risks to the rights and freedoms of natural persons regarding the points mentioned in point 2. For this, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of the processing, as well as the identified risks.

Furthermore, we comply with the PCI DSS payment card industry security standard, which reflects our commitment to security.

 

●      PROFILING AND AUTOMATED DECISION-MAKING

Through the automated processing we use (profiling, for example), you are subject to legal effects that affect you.

All of this is essential for the conclusion or execution of the contract that binds you to us.

This is how we can offer and carry out the automation of customer identification and "4x payment". The basis of this operation is related to the analysis of various variables concerning the type of products, ordered services, or customer profile.

If the risk is assessed with these statistics as being too high (fraud/non-payment), then this payment method will not be offered.

However, if you wish, you can obtain human intervention even though decisions are automated, allowing you to give your opinion and/or object to the automatic decision.

 

●      POLICY UPDATES AND REVISION

Our personal data policy will be updated as necessary to always comply with the applicable regulations for the protection of your data (at least every three (3) years).