Return, Refund and Cancellation Policy

Order Cancellation and Modification Policy

We process and ship all orders very quickly, so we cannot guarantee any modifications or cancellations after your order has been placed.

If you wish to modify or cancel your order: contact our customer service as soon as possible by email* at contact@mahozen.com

We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.

*To expedite the processing of your request, please indicate "Cancel my order" in the subject line of your email, along with your full name and order number in the body of the email.

Return and Refund Policy

If the order has been shipped, rest assured, you can return it for a refund, subject to the rules below.

Our refund policy lasts 30 days.

If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your items must be unused and in their original packaging. The shipping label on the package must also be present and intact.

For obvious hygiene reasons, we cannot accept returns once the device has been used.

Other items that cannot be returned:

* Gift cards

* Digital books

To make a return, you must present us with a receipt or proof of purchase.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it.

We will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week.

Shipping costs are only refundable if you cancel your order before it is shipped.

Late or Missing Refunds:

●      Check your bank account

●      Contact your bank

●      Processing time usually takes 7 to 14 business days

If you have done all of this and still have not received your refund, please contact us at contact@mahozen.com

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at contact@mahozen.com.

Sale Items (if applicable)

Only regular priced items may be refunded.

Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We only replace an item if it is defective or damaged.

If in this case you wish to exchange it for the same item, send us an email at contact@mahozen.com

Shipping

To return a product, you must contact us by email at: contact@mahozen.com and we will provide you with the procedure and the address of our warehouse capable of receiving returned packages.

Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it. You are responsible for paying your own shipping costs for returning your item.

Returned items are your responsibility until they reach us.

If you are shipping an item worth more than €50, we advise you to consider using a trackable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive the item you return to us.